Frequently Asked Questions

An account on Genetic Affairs is created when you register on our members' site. It allows you to access various tools and services we offer, including automated cluster analyses and other features. This the members page after logging in:

To register for an account on Genetic Affairs, simply visit our members' site and sign up using your email address. You'll also need to create a password for your account during the registration process.

You can reset your password by clicking here.

Support can be contacted through the contact page, or by emailing us at info [at] geneticaffairs [dot] com.

See the about page.

Testing-company passwords are entered at run time and are not stored in our database. Stripe handles payment-card information. The privacy policy describes the analysis data we process, including the optional AI flow.

No. Testing-company passwords are not stored in our database. You enter your FamilyTreeDNA password at run time when starting an automated analysis.

Enter your FamilyTreeDNA password in the analysis wizard when starting a run. Profile registration does not require storing your testing-company password in our database.

Our systems have been developed with scalability and privacy in mind. For example, the traffic to our web-servers is encrypted and only exposed to the internet via a load balancer. By following this approach, we prevent direct internet access to the web-servers. In addition, we use a private isolated virtual network to host our database and other back-end components. Moreover, we employ ready to use dedicated cloud webservers that have been designed with the sole purpose of securely serving websites.

We accept credit/debit cards.

We use the Stripe internet commerce platform to handle our payments. By using the Stripe platform, your credit card data is stored on the infrastructure of Stripe. The only information that we store is the Stripe customer number and if an active credit-card is linked to your Stripe account.

First, check the junk and or spam folder of your mail provider. If it is not in these folders, check for a notification (in the top right of the screen) on our members page. Click on the notifications icon to access the notifications. If there results associated with a notification, a download link should be present in the notification.

Analysis results are no longer sent as email attachments. We send an email with a download link instead. Follow the link to download your results; the link remains available for two weeks.

If an analysis fails, contact us to request reimbursement. Include the analysis identifier and a description of what happened.

Your credits remain active after cancellation. Subscription-only features, including AutoLineage and the AI addition to Combined Analysis, require an active subscription and are no longer available after the subscription ends. Combined Analysis itself remains available to customers outside the free tier.

Report download links can be used for two weeks. Download the ZIP and keep a local copy if you want to retain the report.

Please see our prices page

Please see our online documentation for the current tool guides and the complete Combined Analysis manual.

Please see our Genetic Affairs - User Group Facebook group