Frequently Asked Questions

Have a question that is not in our list?

Please contact us

Also, check out our manual

Have a question that is not in our list? Please

contact us

Also, check out our manual

How am I informed concerning new DNA matches?

Information concerning new matches is mailed to your email address. In addition, the information is available after you login to Genetic Affairs in the form of notifications.

How does a typical e-mail update look like?

After setting an update interval (daily, weekly or monthly) for a certain profile, a first search is performed to obtain all current genetic matches for that profile. If this search is successful, a confirmation email is send. The body of this email contains the best 20 matches as well as an attachment that holds all genetic matches for your account (for AncestryDNA, we provide all cousins up to and including fourth cousins).
A typical email containing updates is placed underneath:

"Hello Dennis Payne,

Placed underneath are the individual update(s):
Joe Payne: A 23andme search has been performed and identified a total 1118 DNA matches. Of the 2 new DNA matches, one match is a DNA match that is predicted as 4th Cousin or closer and is listed underneath.

M. Haywire shares 4 DNA segments (0.48%, approximately 34.6 cM ) and is a predicted 3rd Cousin

Dennis Payne: An Ancestry search has been performed for Dennis Payne. Of the 46 new DNA matches, one match is a DNA match that is predicted as fourth cousin or closer and is listed underneath.

Keith Smith shares in total: 39.1 cM and is a predicted fourth cousin with a confidence value of 92.4%. Last, Ancestry has identified 32 other DNA matches in common (one of these common matches is actually one of your profiles: Mom of Dennis Payne)."

How does your tool compare to other tools?

Part of our offered functionality overlaps with software such as DNAgedcom. However, although both DNAgedcom and our approach download DNA matches, the difference is that our approach performs this operation automatically without any user intervention. In addition, Genetic Affairs reports only new DNA matches that satisfy certain predefined criteria (for instance, only 4th cousins or closer that share at least 50 cM). The use of DNAgedcom is more focused on other analyses, for instance mining of shared DNA segments or the analysis of genealogy trees derived from DNA matches. Moreover, the AutoCluster analysis is not offered by DNAgedcom or any other website.

What does Genetic Affairs cost?

Check out our prices page.

How does Genetic Affairs protect my privacy and keep my information secure?

Security and privacy are very important to us. We made it our top priority to provide a strong security. We address this topic in several sub-topics that are placed underneath. Moreover, check out our privacy policy.

Do you have to store sensitive login and password information?

Genetic Affairs is able to retrieve DNA matches for several DNA matching companies. To download DNA matches of these companies we need to store your login credentials. See the next section concerning the secure storage of these credentials.

How do you store my login information?

Since we have to use login information for 23andme, FamilyTreeDNA and AncestryDNA, we use an isolated database in which we encrypt and store the passwords of these websites. This database is only available in a private network in the cloud and not exposed to the Internet.

Are there additional ways to increase my security?

With respect to AncestryDNA, it is possible to use a separate dummy account. By employing the sharing AncestryDNA results it is possible to allow your separate account to have access to your DNA matches. By employing this system, there is no risk of unauthorized access to your raw DNA data.

Are the servers you use safely managed

Our systems have been developed with scalability and privacy in mind. For example, the traffic to our web-servers is encrypted and only exposed to the internet via a load balancer. By following this approach, we prevent direct internet access to the web-servers. In addition, we use a private isolated virtual network to host our database and other back-end components. Moreover, we employ ready to use dedicated cloud webservers that have been designed with the sole purpose of securely serving websites.

Is my credit card data safe?

We use the Stripe internet commerce platform to handle our payments. By using the Stripe platform, your credit card data is stored on the infrastructure of Stripe. The only information that we store is the Stripe customer number and if an active credit-card is linked to your Stripe account.

Who is behind Genetic Affairs?

See the About page.

Is there a manual?

There is a manual available, click on this link.

Video tutorial of Genetic Affairs