First, check the junk and or spam folder of your mail provider. If it is not in these folders, check for a notification (in the top right of the screen) on our members page. If a notification is present, the analysis came through on our end. Some email providers are known to block our emails. In that case, you might want to switch to another email provider (for instance a Gmail address). If no notification is present, you might want to try again in a later stage. In addition, check the website credentials by clicking on the update/retrieve new profiles button. If there is no error message, the credentials should be still fine.